Delivery & returns
We aim to confirm the important details with you before an order is dispatched.
Delivery coverage
Delivery availability depends on your location. Contact us with your town/city and state to confirm whether we can deliver to you.
Delivery fees and timelines
Delivery fees and estimated timelines may vary by destination and courier. We will confirm the applicable fee and expected timing before dispatch. Do not assume delivery is free unless our team confirms it in writing.
Pay on Delivery
Pay on Delivery may be available for eligible orders and locations. The availability, payment timing and any delivery-related conditions must be confirmed with our team before dispatch.
Order confirmation
An enquiry sent through WhatsApp is not a confirmed order by itself. Wait for our team to confirm product availability, bundle contents, total price, delivery fee, delivery location and payment method.
Returns, damage and concerns
If an item arrives damaged, incorrect or with a concern, contact us promptly and include your order details and clear photos where relevant. Our team will review the case and explain the available resolution in line with applicable law and the agreed sale terms. For hygiene and personal-care products, please contact us before opening or using an item if you have a concern.
Contact us
WhatsApp: 07025219077. Please keep your order confirmation and delivery communication for reference.